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East Gippsland Water

Households receive a $28 rebate

East Gippsland Water is providing residential customers with a $28 rebate on their water bills each financial year until 2017/18.

The aim is to reduce cost pressures on householders and those to benefit will be owner-occupiers and tenants.

The rebate is being applied to the first bill received in each financial year from 2014/15 to 2017/18.

This has been made possible as a result of East Gippsland Water identifying a range of efficiency improvements in its business that can be implemented without impacting on the delivery of services.

As well as concessions available to qualifying customers to assist with the payment of their East Gippsland Water bill, there are also a number of rebate schemes in operation.

Utility Relief Grant Scheme

This scheme provides assistance for domestic customers who are unable to pay their water bill due to a temporary financial crisis.

To be eligible, applicants must hold a Pensioner Concession Card or Centrelink Health Care Card, or be on an equivalent low income and satisfy one of the following criteria:

  • a significant increase in consumption;
  • a recent decrease in income – perhaps as a result of recent unemployment or a reduction in Department of Social Security assistance;
  • unexpected and high expenses for essential items.

For more information and an application form please click below.

Sewerage and Water Connection Assistance Scheme

A one-off grant is available to eligible low-income households experiencing financial hardship, to assist with private plumbing costs for sewer and water connections.

To be eligible, applicants need to connect to East Gippsland Water and must be be able to demonstrate:

  • that they are the holders of an eligible concession card or on an equivalent low income;
  • are unable to pay for connection;
  • that other asistance schemes (for example the Home Renovation Service) have been explored and are not appropriate.

Please Contact East Gippsland Water for more information.

Water and Sewerage Rebate Scheme – not-for-profit organisations

A Victorian Government rebate of up to $260 per annum per property for service charges is available to not-for-profit organisations.

Such organisations include those operating for the purposes of education, religious worship, charity, outdoor sporting and recreational activities, hospitals/nursing care.

For more information, including an application form, please click below.