Going out to the community – Survey Round 1
After completing the online survey, the results were compiled and analysed by InSync and sorted into the four themes. The key findings are presented below.
Customer Financial Assistance Program
35% of respondents said that they were aware of the program.
74% said that East Gippsland Water should be providing assistance to customers in genuine financial need.
85% of people agreed that East Gippsland Water should be an environmental leader in our area.
60% agreed that East Gippsland Waters should reduce its greenhouses gas emissions. Of these, 83% of them said we should do this in a way that keep jobs and money in our region.
60% of customers that responded on whether they would accept a reduction in any aspect of our services, said they did not want any reductions at all.
60% of customers said they would prefer to be notified about leaks and interruptions to their services via SMS or text message.
37% said they would like to be notified by social media such as Facebook or twitter.
38% wanted to be able to change their billing or account details online.
56% of people surveyed were in favour of East Gippsland Water spending some of customer’s money to support Liveability.
74% agreed that East Gippsland Water should spend some of customer’s money to provide information and education in schools.
69% agreed that East Gippsland Water should spend some of customer’s money on planting trees and creating habitat
69% agreed that East Gippsland Water should spend some of customer’s money to provide subsidised water efficient products.