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Going out to the community – Survey Round 1

After completing the online survey, the results were compiled and analysed by InSync and sorted into the four themes. The key findings are presented below.

Customer Financial Assistance Program

35% of respondents said that they were aware of the program.

74% said that East Gippsland Water should be providing assistance to customers in genuine financial need.

Environmental Sustainability

85% of people agreed that East Gippsland Water should be an environmental leader in our area.

60% agreed thatĀ East Gippsland Waters should reduce its greenhouses gas emissions. Of these, 83% of them said we should do this in a way that keep jobs and money in our region.

Service Levels

60% of customers that responded on whether they would accept a reduction in any aspect of our services, said they did not want any reductions at all.

60% of customers said they would prefer to be notified about leaks and interruptions to their services via SMS or text message.

37% said they would like to be notified by social media such as Facebook or twitter.

38% wanted to be able to change their billing or account details online.

Liveability

56% of people surveyed were in favour of East Gippsland Water spending some of customer’s money to support Liveability.

74% agreed that East Gippsland Water should spend some of customer’s money to provide information and education in schools.

69% agreedĀ that East Gippsland Water should spend some of customer’s money on planting trees and creating habitat

69% agreed that East Gippsland Water should spend some of customer’s money to provide subsidised water efficient products.