East Gippsland Water Engagement Program
Price Submission 2018-2023July 2018
East Gippsland Water’s 2018-2023 Business Plan goes live
June 2018
Public notification by Essential Services Commission of price determinations
During June the Essential Services Commission gave notice under section 35(2) of the Essential Services Act 2001 (Vic) that it has made a determination in respect to the maximum prices East Gippsland Water may charge for the period 1 July 2018 – 30 June 2023.
This means that East Gippsland Water’s 2018-2023 Business Plan has been accepted. For more information click here.
April 2018 – May 2018
Essential Services Commission
Deliberation undertaken by Essential Services Commission taking into account information received through their public consultation process.
December 2017 – March 2018
Consultation by Essential Services Commission
A draft decision has been released by the ESC in relation to the Price Submission we submitted, which detailed our proposed prices, projects and the outcomes we are looking to achieve during the period 2018-2023. It also detailed the community engagement we have undertaken to help shape the submission.
If you would like to review the draft decision or provide feedback please click here.
Feedback was available to be provided until 9 March 2018.
September 2017
Final draft to Essential Services Commission
The final draft is submitted, detailing our proposed prices, projects and the outcomes we are looking to achieve during the period 2018-2023. This will also detail the community engagement we have undertaken to help shape the submission.
If you would like to view our submission or provide feedback please click here.
July- September 2017
Feeding back to the community
Comments for this round of engagement have now closed.
Water Cafe's
Sat 19 August (9.00am – 1.00pm) – Bruthen Market
Sun 27 August (8.30am – 1.00pm) – Howitt Park Market (Bairnsdale)
Sat 2 September (8.00am – 1.00pm) – Mallacoota Market
Sun 3 September (8.00am – 1.00pm) – Lakes Entrance Market
Sat 9 September (8.30-12.30) – Metung Market
Sun 10 September (8.30am – 1.00pm) – Paynesville Market
House Sessions at Neighbourhood and Community Houses
Tues 22 August (12.00pm – 2.00pm) – Bairnsdale Neighbourhood House
Mon 28 August (10.00am – 12.00pm) – Buchan Neighbourhood House
Mon 28 August (2.00pm – 4.00pm) – Bemm River Community Recreation House
Tues 29 August (10.00am – 12.00pm) – Mallacoota District Health & Support Service Inc
Wed 30 August (10.00am – 12.00pm) – Cann River Community House
Mon 4 September (11.00am – 1.00pm) – Lakes Entrance Neighbourhood House
Mon 4 September (12.00am – 2.30pm) – East Bairnsdale Community Hub
Wed 6 September (12.30pm – 2.30pm) – Orbost Neighbourhood House
Thurs 7 September (10.00am – 12.00pm) – Community House Swifts Creek
Information at Neighbourhood and Community Houses
Bairnsdale Neighbourhood House
East Bairnsdale Community Hub
Bemm River Community Recreation House
Buchan Neighbourhood House
Cann River Community House
Lakes Entrance Neighbourhood House
Mallacoota District Health & Support Service Inc
Orbost Neighbourhood House
Paynesville Neighbourhood Centre
Community House Swifts Creek
June 2017
Your Say – providing results to the community
The results of the survey have been taken to the Customer Committee and they have provided their recommendations. These recommendations are now available to the community to provide submissions on prior to the options being included in the final draft document.
What we found
April – May 2017
Preparing the final draft
The draft price submission is finalised taking in to consideration feedback received from the last round of community engagement.
March 2017
Back out to the community
Based on what you’ve told us so far, we will be seeking your feedback on various service options and the potential costs involved.
We are hosting Water Cafes, visiting Neighbourhood and Community Houses, and holding various conversations with you to help us shape the final draft plan.
Over 400 surveys were completed during this survey.
Click on the tabs for ‘Water Cafes’ and ‘Neighbourhood and Community Houses’ to find out where we will be and when.
Discussion Sheets
Water Cafe's
Sat 11 March (8.30am – 12.30pm) – Metung Market
Sun 12 March (8.30am – 1.00pm) – Paynesville Market
Mon 13 March (times to be confirmed) – Orbost Show
Sat 18 March (9.00am – 1.00pm) – Bruthen Market
Sun 26 March (8.30am – 1.00pm) – Howitt Park Market (Bairnsdale)
Sat 1 April (10.00am – 2.00pm) – Swifts Creek and Ensay Playgroup day (Swfits Creek School)
Sun 2 April (8.00am – 1.00pm) – Lakes Entrance Market
Neighbourhood and Community Houses
Bairnsdale Neighbourhood House
East Bairnsdale Community Hub
Bemm River Community Recreation House
Buchan Neighbourhood House
Cann River Community House
Lakes Entrance Neighbourhood House
Mallacoota District Health & Support Service Inc
Orbost Neighbourhood House
Paynesville Neighbourhood Centre
Community House Swifts Creek
January – February 2017
Reviewing the results
Results are analysed to prepare for the next round of engagement.
October – December 2016
Going out to the community
We use an online survey to collect feedback from around 900 customers, which is accessible via our website and Facebook page. We also have a hard copy version from our head office in Bairndsale and at all local Neighborhood and Community Houses. In addition we host 12 Water Cafe’s at various community events around the region.
What we found
August – September 2016
East Gippsland Water plan reviews
Feedback from Customer Conversations helps prioritise areas of our business for further detailed customer engagement. This is instrumental in helping to shape our online survey.
July 2016
Customer conversations
Twenty-four conversations are held, with a total of 63 participants. Those taking part include Year 9-12 students (future bill payers), local aboriginal groups, small and major business customers, community groups and residential customers.
The conversations or Peer Research, are hosted by a representative from InSync Surveys Pty Ltd or by a Customer Committee member. East Gippsland Water staff also attend to assist with technical questions.
What we found
May – June 2016
Development of themed question areas
General question areas based around agreed themes are drafted by East Gippsland Water and the Customer Committee, working with InSync Surveys – to act as the basis for customer conversations.
What we found
February 2016
Customer Committee and East Gippsland Water staff survey
Initial consultation is undertaken with our Customer Committee and staff to identify the most important themes for further customer engagement.
Information to help assist this process included:
- results from the annual Customer Satisfaction Survey,
- complaints received by East Gippsland Water over the past 3 years and,
- results from the Water Services Association Customer Perceptions Survey.
What we found
January – April 2016
Price Submission process commences
Staff put forward suggestions for projects and business priorities during the period 2018-2023.
Setting the scene
Finally …. to get you thinking….
Got a question?
Give us a call on 1800 671 841, or fire us an email by competing the boxes below
So why buy bottled water?
Video provided courtesy of Yarra Valley Water and the Choose Tap Coalition.