July 2018

East Gippsland Water’s 2018-2023 Business Plan goes live

June 2018

Public notification by Essential Services Commission of price determinations

During June the Essential Services Commission gave notice under section 35(2) of the Essential Services Act 2001 (Vic) that it has made a determination in respect to the maximum prices East Gippsland Water may charge for the period 1 July 2018 – 30 June 2023.

This means that East Gippsland Water’s 2018-2023 Business Plan has been accepted. For more information click here.

April 2018 – May 2018

Essential Services Commission

Deliberation undertaken by Essential Services Commission taking into account information received through their public consultation process.

December 2017 –          March 2018

Consultation by Essential Services Commission

A draft decision has been released by the ESC in relation to the Price Submission we submitted, which detailed our proposed prices, projects and the outcomes we are looking to achieve during the period 2018-2023. It also detailed the community engagement we have undertaken to help shape the submission.

If you would like to review the draft decision or provide feedback please click here.

Feedback was available to be provided until 9 March 2018.

September 2017

Feeding back to the community

Comments for this round of engagement have now closed.

June 2017

Your Say – providing results to the community

The results of the survey have been taken to the Customer Committee and they have provided their recommendations. These recommendations are now available to the community to provide submissions on prior to the options being included in the final draft document.

April – May 2017

Preparing the final draft

The draft price submission is finalised taking in to consideration feedback received from the last round of community engagement.

March 2017

Back out to the community

Based on what you’ve told us so far, we will be seeking your feedback on various service options and the potential costs involved.

We are hosting Water Cafes, visiting Neighbourhood and Community Houses, and holding various conversations with you to help us shape the final draft plan.

Over 400 surveys were completed during this survey.

Click on the tabs for ‘Water Cafes’ and ‘Neighbourhood and Community Houses’ to find out where we will be and when.

January – February 2017

Reviewing the results

Results are analysed to prepare for the next round of engagement.

October – December 2016

Going out to the community

We use an online survey to collect feedback from around 900 customers, which is accessible via our website and Facebook page. We also have a hard copy version from our head office in Bairndsale and at all local Neighborhood and Community Houses. In addition we host 12 Water Cafe’s at various community events around the region.

August – September 2016

East Gippsland Water plan reviews

Feedback from Customer Conversations helps prioritise areas of our business for further detailed customer engagement. This is instrumental in helping to shape our online survey.

July 2016

Customer conversations

Twenty-four conversations are held, with a total of 63 participants. Those taking part include Year 9-12 students (future bill payers), local aboriginal groups, small and major business customers, community groups and residential customers.

The conversations or Peer Research, are hosted by a representative from InSync Surveys Pty Ltd or by a Customer Committee member. East Gippsland Water staff also attend to assist with technical questions.

May – June 2016

Development of themed question areas

General question areas based around agreed themes are drafted by East Gippsland Water and the Customer Committee, working with InSync Surveys – to act as the basis for customer conversations.

February 2016

Customer Committee and East Gippsland Water staff survey

Initial consultation is undertaken with our Customer Committee and staff to identify the most important themes for further customer engagement.

Information to help assist this process included:

• results from the annual Customer Satisfaction Survey,
• complaints received by East Gippsland Water over the past 3 years and,
• results from the Water Services Association Customer Perceptions Survey.

January – April 2016

Price Submission process commences

Staff put forward suggestions for projects and business priorities during the period 2018-2023.

Finally …. to get you thinking….

Got a question?

Give us a call on 1800 671 841, or fire us an email by competing the boxes below

So why buy bottled water?

Video provided courtesy of Yarra Valley Water and the Choose Tap Coalition.

What are the three P’s?