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Welcome to East Gippsland Water

ABOUT US

Annual Report 2024/25 published

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Our Customer Service Desk has temporarily moved

We want to know - what do you value about water?

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Have your say on the future of our services

Your opinion plays a big role in our future planning. By doing the following quick survey, you’ll be helping to shape our Price Submission 2028-2033 and Urban Water Strategy 2027, ensuring we deliver projects and services that reflect your priorities, and support liveability for our customers, community and environment for generations to come.

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Help us design our new website

Our website is getting a fresh, new look. We invite you to take a short survey to help us create a website that meets our customers’ needs.

Website feedback survey

Community updates

East Gippsland Water targets wet wipe and grease blockages

Friday, 27 February 2026 East Gippsland Water is calling on the community to help stop wet wipes...
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Hot days an important reminder to save water

With parts of our region quickly drying out East Gippsland Water is reminding customers to use...
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Community News January 2026

Supporting bushfire-affected regions In mid-January, our organisation donated 100 bales of...
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Relief Drinking Water for water tanks

Emergency relief drinking water of up to 20,000L is available for communities impacted by the...
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Latest news

Share your thoughts on our future services

We are planning for the long-term future of water supplies for our customers, community and...
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Donation helps local history society file the past

The donation of two substantial Compactus filing units to the East Gippsland Historical Society is...
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Support available for customers

East Gippsland Water is reminding customers it has a range of support options available for people...
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Customer feedback a win-win

East Gippsland Water customers who have taken part in a Customer Experience Survey have helped the...
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High-tech work continues to renew older sewer pipes

A major five-year project to renew many of Bairnsdale’s older sewer pipes has entered its third...
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Contractors

Contractor Health, Safety & Environment information

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Online forms

A link to our most requested forms

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Your bill

To pay your bill and payment options

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Using water efficiently

Including water saving tips

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East Gippsland Water acknowledges the Gunaikurnai people as the Traditional Custodians of the land and water on which we live and work. We pay our respects to Elders past and present. We commit to working respectfully to honour their ongoing cultural and spiritual connections to this country. We recognise the role and value of culture in our community.