Supporting bushfire-affected regions
In mid-January, our organisation donated 100 bales of desperately needed fodder to farmers in the Longwood region who were recently affected by devastating bushfires.
The fodder was grown at East Gippsland Water’s Bruce’s Track property, near Swan Reach.
The site acts as a major facility for the storage and reuse of recycled water, which is used to irrigate hay-producing pasture. It is part of a 479-hectare area managed for sustainable water reuse.
The Longwood fodder delivery was managed by Aussie Hay Runners, an organisation that, with the help of Lions Club, transports donated fodder to farmers affected by flood, bushfire and extreme weather events.
Pictured above are: Truck driver, Kal Heywood, East Gippsland Water Senior Coordinator Farm Operations Caleb Chippindall, and tractor operator Corey Kennedy.
Ditch the paper – sign up for email billing
Switching to email billing is a quick and easy way to make managing your water account simpler and more sustainable.
By choosing to receive your quarterly invoice electronically, you’ll enjoy the convenience of instant delivery, reduce paper waste, and help protect our environment.
Email bills arrive as a PDF straight to your inbox, making them easy to save, print, or access from any device. Make the switch today and enjoy a faster, greener way to stay on top of your account.
To sign-up for e-billing, fill in the Change of Customer Details form.
We can alert you to unplanned water outages
We have an SMS service to keep our customers informed about any unplanned water outages affecting their area.
The benefits of the SMS service are:
- You’ll know it’s not an issue with your internal pipework
- You know we are working to fix the issue – saving you a call to report the fault to us
- Our SMS gives an estimated outage duration, and we send a closing SMS when services are restored.
If you would like to receive these notifications, please call us on 1800 671 841 or email your mobile number (including your name, address and East Gippsland Water account number) to ccc@egwater.vic.gov.au.
Annual Water Outlook released
According to East Gippsland Water’s latest Annual Water Outlook – which analyses rainfall and climate data to understand the likelihood of water supplies meeting demand – we’re likely to see some good periods of rain this summer.
Water restrictions are unlikely in any of East Gippsland Water’s nine water supply systems.
Using the information available at the time of compiling the Annual Water Outlook, we predict our water storages to remain relatively full and within normal operating ranges over the coming six to 12 months. Of course, extreme events such as bushfires in our catchments, or emergencies like major power outages or water contamination, could mean we need to put water restrictions in place to manage water demands.
The Annual Water Outlook provides information on rainfall and streamflow outlooks and each town’s water demand. The report showed that in the 12 months to September 2025, daily water use per person in East Gippsland towns typically remained within the target of less than 200 litres a day.
While some towns were above the target, this is attributed to difficulties estimating peak holiday populations.
Account credits up for grabs
If you’d like to save water and money, our Water Efficiency Rebate Program can help.
The program offers our residential and small-business customers credits on their accounts of up to $1,500 on eligible water-saving products.
For example, if you’re buying a new water-efficient washing machine or dishwasher, you could be eligible for a $150 credit on your East Gippsland Water account. And if you’re planning to install a water tank, you could get a credit of up to $1,500.
To learn more about our Water Efficiency Rebate Program, visit our Rebates page or call us on 1800 671 841.
Payment support is just a phone call away
We’re here to support you during challenging times, with a range of payment and support options, including flexible payment plans and financial assistance programs.
To find out how we can help you: visit egwater.vic.gov.au, call our friendly Customer Team on 1800 671 841, or chat to us in person at 133 Macleod Street, Bairnsdale or at one of our Customer Connect visits across East Gippsland.
We’re here to help!