September 2025
Want to help us shape the future of East Gippsland Water?
Above: Our Customer Advisory Committee helps us ensure we’re delivering the best possible outcomes for our customers.
Right now, we’re putting out the call for East Gippslanders from all walks of life to join our Customer Advisory Committee. Made up of volunteer members from across the region, the Committee generally meets every three months to help us ensure we’re delivering the best possible outcomes to our customers. We’re looking for a diverse mix of people to join the Committee, and you don’t need to be an expert in water — just a community-minded person who wants to make a positive difference. For more information and an application form, go to egwater.vic.gov.au/about-us/customer-committee. Or call us during office hours and we’ll explain more.
North Arm water main replacement begins in Lakes Entrance
Work has begun replacing a critical water main that supplies drinking water to Lakes Entrance. Water supplies will not be impacted. The water main will be installed from Point Road, Kalimna down the escarpment and under North Arm to Apex Park in Lakes Entrance. Our contractor will use trenchless technology to minimise impact to the environment and community. The pipeline is critical to maintaining appropriate levels of service during peak periods, and to service a growing population. The project is expected to be complete by mid-December 2025, before the peak summer holiday period. To learn more, go to the North Arm Water Main Replacement page on our website, or contact our Customer Team on 1800 671 841.
Above: The red dots show the path of the new water main.
Save water and money with our Water Efficiency Rebate Program
If you’d like to save water and money, East Gippsland Water’s Water Efficiency Rebate Program can help. Running until 30 June 2028, the program offers East Gippsland Water residential and small-business customers rebates of up to $1,500 on eligible water-saving products and upgrades. For example, if you’re upgrading to a more water-efficient washing machine or dishwasher, you could be eligible for a $150 rebate. And if you’re planning to install a water tank, you could get a rebate of up to $1,500. To learn how to take control of your water usage and reduce your water bill with our Water Efficiency Rebate Program, go to the egwater.vic.gov.au/customer-info/rebates/ or call us on 1800 671 841.
Above: Upgrading to a more water-efficient washing machine could earn you a rebate of $150.
Payment support is just a phone call away
Above: We have a range of payment-support options, and we’re always just a phone call away.
We’re here to support you during challenging times, with a range of payment and support options, including flexible payment plans and financial assistance programs. To find out how we can help you: visit our website, call 1800 671 841 or chat to us in person at 133 Macleod Street, Bairnsdale or at one of Customer Connect visits across East Gippsland (see above). We’re here to help!
Want all the latest news from East Gippsland Water?
Sign up to get the latest Community News e-newsletter delivered to your email inbox every month.