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Bushfires - Your water supply / financial assistance available

East Gippsland Water

Financial assistance for customers directly impacted by bushfires

East Gippsland Water understands that things may be tough, particularly financially, for customers. Our aim is to help in any way we can.

Measures we have implemented include extending financial assistance available to residential customers to also cover small business customers, not applying interest charges to overdue accounts, not issuing final notices and suspending debt collection.

There are a range of assistance programs and payment options, such as flexible payments, that can be arranged on a case-by-case basis. There is also independent financial counselling available at no cost to the customer. To find out more, simply call our customer team in confidence on 1800 671 841.

Bushfires and your water supply

While East Gippsland Water has comprehensive measures in place to maintain drinking water supplies wherever possible in the event of bushfires, including back-up generators at critical sites, customers should not rely solely on mains water to protect against a major bushfire situation. They should consider how they might manage without that supply.

This is because town water systems are designed to cater for everyday domestic drinking water needs and may not cope with bushfire events. Excessively high levels of water consumption and any possible damage to the water supply network during a severe fire event will mean the town water supply is operating under extreme load.

In addition, situations may prevent our staff from entering a bushfire zone to get to our infrastructure, which in turn may prevent us from maintaining normal drinking water pressure, quality or an uninterrupted supply to every household

Here is a short video prepared with the CFA in Gippsland on how to prepare to defend your property and having an alternative water supply.

Emergency telephone numbers


Emergency 000
VicEmergency hotline 1800 226 226
VicRoads closure information 13 11 70
State Emergency Service 13 25 00


Emergency warnings

For emergency warnings about bushfires visit the website:


Bushfire community information:

For information regarding relief centers, water tanks and council services visit the website: or call East Gippsland Shire Council on 5153 9500.

Further information on preparing for bushfires

Visit the CFA website for free information and advice about preparing for a bushfire, or call the VicEmergency Hotline on 1800 226 226.