Customer Service / Reception – we have moved
Until June 2026, our Customer Service Centre and reception has moved to Crossco at 154 Macleod Street, Bairnsdale.
Crossco is located across the road from the Book Nook Cafe and the petrol distributor.
We have flags and signs to help you find your way.
Feedback
We welcome customer feedback on our services, including this website. Please complete the online form below or send us an email at egw@egwater.vic.gov.au
Contact enquiry form
Help us design our new website
Our website is getting a fresh, new look. We invite you to take a short survey to help us create a website that meets our customers’ needs.
In case of a fault or emergency contact us on 1300 134 202 – available 24 hours a day, 7 days a week
General Enquiries
For general enquiries about East Gippsland Water products and services during office hours:
Phone: 1800 671 841
Telephone Interpreter Service (TIS): 131 450
Telephone Typewriter Service (TTY): 1800 555 677
Email: egw@egwater.vic.gov.au
Phone: 03 5150 4444
Postal address:
PO Box 52, Bairnsdale, Vic 3875
Office address:
133 Macleod Street,
Bairnsdale, Vic 3875
Office hours:
8.30 am to 5.00 pm, Monday to Friday
Closed public holidays