Updated Thursday 7 January, 2021
East Gippsland Water is monitoring the situation with coronavirus (COVID-19) very closely. As we conduct our day-to-day business our top priority is ensuring the health and safety of our customers, our staff and the wider community.
As part of our response to the COVID-19 outbreak, we are implementing additional precautions so that we can continue to make sure customers have the support they need, while ensuring we deliver our essential water and wastewater services. Our priority is continuing to deliver safe, secure and reliable services for all customers – with comprehensive measures in place to ensure this is maintained.
We need to ensure the safety of our staff and customers. Sometimes we may need to access your property to get to our assets – for example when dealing with a water issue or a sewer blockage. We will be following strict hygiene and social distancing practices.
Rest assured your tap water is safe to drink. There is no evidence that drinking water will be affected by COVID-19 (for more information click here).
Customer reception is open in Bairnsdale
East Gippsland Water’s customer service counter is open for business.
The office front counter at 133 Macleod Street, Bairnsdale is open on weekdays from 8.30am to 5pm, for the payment of East Gippsland Water bills, lodging plumbing and building applications, the purchase of standpipe tokens and account enquiries.
All COVID safe protocols are in place and customers will be asked to follow those protocols as a condition of entry to the premises.
For all other enquiries please call the Customer Business Team during business hours on 1800 671 841.
Other ways to contact us
To talk with one of our team, or for information on any matter related to your water supply or bill, you can also contact us in one of the following ways:
- Phone – 1800 671 841 during business hours
- Email – email@example.com
- Website – egwater.vic.gov.au
- Phone our 24 hotline 1300 134 202 to report a water supply or sewage problem
Paying your bill:
- Phone 1800 671 841
- Go to our website – egwater.vic.gov.au
- Mail a cheque to: PO Box 52 Bairnsdale, Victoria 3875
- By internet banking
- Cash or cheque payments in person at any Australia Post Office, as well as our Bairnsdale office.
Using our website
Our website has a number of online forms enabling customers to make requests, including:
Assistance for customers in financial hardship?
During these unusual times we understand that things may get tough, particularly financially. Our aim is to help in any way we can.
Measures we have implemented include extending financial assistance available to residential customers to also cover small business customers, not applying interest charges to overdue accounts, not issuing final notices and suspending debt collection.
We have a range of financial assistance programs and payment options, including flexible payments, that can be arranged on a case-by-case basis. There is also independent financial counselling available at no cost to the customer. To find out more, simply call our Customer Business Team in confidence on 1800 671 841, or visit our financial assistance page by clicking here.
Mains consultants, builders and developers
You can access our water and sewer plans on our website under ‘Developer Info’ and then ‘Service/Mains Locations’, or call Dial Before You Dig on 1100.
You can also submit our water and sewer connection form by printing and emailing our Property Connection Department our Land Development Team (firstname.lastname@example.org).
Our staff are focusing on the continued delivery of our water and wastewater services and will respond to your enquiry as quickly as possible.
We are committed to maintaining our services to customers and thank you for your patience during this challenging time.
Stay up to date at egwater.vic.gov.au