We value our customers and strive for excellence in the delivery of services.
Our Customer Charter sets out in detail our obligations to serviced customers in supplying water, wastewater and trade waste services. These obligations can also be viewed in summary form.
The standards set are based on the results of extensive customer feedback across the water industry in Victoria, which have been scrutinised by the Essential Services Commission (ESC – the regulator for the water industry). These standards comply with the ESC Customer Service Code.
For a translation of the Customer Charter, please contact our customer service team on 1800 671 841.