Shaping the future of your East Gippsland Water services

We have now received the final determination from the Essential Services Commission (ESC) on our 2023-2028 Price Submission. The Price Submission is our Strategic Plan and Budget for the next five years, taking us to 2028.

This means that over the next five years we will be embarking on our biggest capital investment program ever, investing $115 million to protect the environment and prepare for climate change and future growth.

This is almost double what we have spent in the last five years. and includes:

• Investing in additional water storage to secure more water for the region in times of drought
• Upgrading our wastewater networks and treatment plants to cope with more intense wet weather events
• Working to reduce our Greenhouse Gas Emissions to zero by 2035.

This does mean that our customers will see prices increase by around CPI each year, which is absolutely necessary to ensure that we can make these important investments and secure our water resources for the future. Our operations are fully funded by our customers and we do not receive government funding.

We also worked with our customers to develop outcomes, with accompanying measures and targets to track our performance each year.

Our commitments to our customers are:

• Reliable services, done well
• Fair prices for all
• Improved environmental outcomes
• Prepared for population growth and a changing climate
• Contributing to community.

During the development of our Price Submission, the overwhelming feedback we received is that we need to secure our operations and infrastructure for future generations. As the ESC has now accepted our Price Submission, we can now get on with the job and make the important investments in environmental management and securing water resources for the future.

We would like to thank our customers and stakeholders for their feedback and input during this process.

For more information on the final decision and price determination, click here to go to the ESC website.