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East Gippsland Water

Households receive a $28 rebate

East Gippsland Water is providing residential customers with a $28 rebate on their water bills each financial year until 2017/18.

The aim is to reduce cost pressures on householders and those to benefit will be owner-occupiers and tenants.

The rebate is being applied to the first bill received in each financial year from 2014/15 to 2017/18.

This has been made possible as a result of East Gippsland Water identifying a range of efficiency improvements in its business that can be implemented without impacting on the delivery of services.

As well as concessions available to qualifying customers to assist with the payment of their East Gippsland Water bill, there are also a number of rebate schemes in operation.

Community Rebate Program


The Victorian Government’s Community Rebate Program is offering eligible customers a free water audit of their home, as well as repair or replacement of inefficient water fittings.

A licenced plumber, employed by East Gippsland Water, will visit your property and audit the efficiency of your water appliances. They will also carry out limited and appropriate work to help reduce your water usage.

If this program is of interest to you please contact us on 1800 671 841 to determine if you are eligible.

Sewerage and Water Connection Assistance Scheme

A one-off grant is available to eligible low-income households experiencing financial hardship, to assist with private plumbing costs for sewer and water connections.

To be eligible, applicants need to connect to East Gippsland Water and must be be able to demonstrate:

  • that they are the holders of an eligible concession card or on an equivalent low income;
  • are unable to pay for connection;
  • that other asistance schemes (for example the Home Renovation Service) have been explored and are not appropriate.

Please Contact East Gippsland Water for more information.

Water and Sewerage Rebate Scheme – not-for-profit organisations

A Victorian Government rebate of up to $260 per annum per property for service charges is available to not-for-profit organisations.

Such organisations include those operating for the purposes of education, religious worship, charity, outdoor sporting and recreational activities, hospitals/nursing care.

For more information, including an application form, please click below.