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Financial assistance for customers directly impacted by bushfires

East Gippsland Water

3 February, 2020

The State Government has announced a range of financial relief measures to help communities, including East Gippsland Water customers, directly impacted by the recent bushfires.

With a number of homes and businesses lost within the East Gippsland Water service area, and significant disruption caused, the aim is to assist our impacted customers by easing some of the financial pressure they may be experiencing at a very difficult time.

With this in mind, East Gippsland Water has delayed its latest billing cycle by a month to provide some respite, with the first bills now being issued during February, with 35 days allowed for payment instead of the normal 28 days.

Notable measures include:

  • Waiving water and sewerage bills for 12 months in relation to a customer’s home or business destroyed or made uninhabitable by bushfire. This is effective from the latest billing cycle.
  • Rebates for customers affected by service interruptions due to the bush fires. This includes Mallacoota, Omeo and Buchan which were temporarily advised to not drink the water.

Customers, including those experiencing financial hardship and those with special circumstances, should contact East Gippsland Water’s Customer Business Team on 1800 671 841 to discuss support available, including eligibility for any rebates.

East Gippsland Water will also be visiting affected communities over coming weeks, providing an opportunity for customers to discuss options for support face-to face. The dates and locations of these visits will be published in the local media when confirmed, as well as on the corporation’s website and Facebook page.