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Have your say on East Gippsland Water's future

Price Submission 2023-2028

Help shape East Gippsland Water services

East Gippsland Water provides water and sewerage services to towns across East Gippsland. We are owned by the State Government and every five years we have to develop a long-term plan (the Price Submission) that determines how much money we invest in various activities. This money is charged to you, our customers.

Many activities simply have to be done, such as those that ensure your water is safe to drink. However, we need your feedback to decide which other activities we should be doing.

This means you can help determine our priority activities for the years 2023-28 and the level of charges to you over that period. To know more keep an eye on this page for updates.

How are we doing?

We have just commenced a comprehensive program of community engagement as we take a closer look at the services we deliver.

This will help drive how East Gippsland Water develops into the future to serve customers and the community better.

Our focus at this stage is on exploring customer and wider community needs, priorities and preferences. Over the coming weeks, from April to the start of June, we will have staff at a number of community events, so please take the opportunity to catch up with us, have a quick chat and give some feedback. We’re keen to hear what you think of our services and your suggestions on what could be done better, or differently, going forward.

To thank you for your time, you will be able to enter a draw to win one of five prizes of a $100 Chamber of Commerce gift card, which can be used at a variety of shops in East Gippsland.

The five prize draw winners will be notified during June.

Ways to participate…

Online questionnaire

Simply click on the link below to complete our quick questionnaire and be entered in the free draw.

Prize draw terms and conditions

Click on the button below to view the terms and conditions.

Have a chat

Drop in to one of the community events we will be attending around the region through to the start of June. Have a chat, a browse, and complete the questionnaire.

April Community Events

April 23rd and 24th – East Gippsland Field Days, Bairnsdale.


May Community Events

Saturday 1st May– Orbost Market, 8.30am- 1pm

Sunday 2nd May– Lakes Entrance Market, 8.30am- 1pm

Saturday 8th May– Metung Market, 8.30am – 1pm

Sunday 9th May– Paynesville Community Market, 8.30am – 1pm

Saturday 15th May– Bruthen Market, 8.30am- 1pm

Sunday 16th May– Nowa Nowa Market, 8.30am – 1pm

Saturday 22nd May – Howitt Park Market, Bairnsdale, 8.30am – 1pm

June Community Events

Saturday 5th June– Mallacoota Community Market between 8am – 12pm


Hard copy

Pick up a questionnaire from the following location and place it in the box provided.


Head Office – 133 Macleod Street, Bairnsdale


Want to ask us a price submission question?

7 + 14 =

Give us a call on 1800 671 841, or fire us an email by competing the boxes above