East Gippsland Water is reminding customers it has a range of support options available for people who will face difficulty paying their water bill.
Whether from an unexpected large expense, increases in interest rates, grocery and fuel prices, or personal circumstances, East Gippsland Water understands that managing household bills can be challenging at times.
General Manager Customer, Community and Communications David Radford said the most important thing customers can do is contact the water corporation early.
“We are part of the community we serve, and supporting customers during difficult periods is an important part of our role. By contacting us as soon as you know you’re unable to pay your bill in full, we can explore options with you and put plans in place,” Mr Radford said.
“A simple conversation with our Customer Support team – in person or on the phone, can help identify the right support option and reduce stress.”
East Gippsland Water offers flexible payment arrangements that allow customers to pay in weekly or fortnightly amounts that suit their budget.
“This is a popular option for many of our customers. These plans are designed to provide breathing space while keeping accounts on track. Customers who keep to their agreed plan are not charged interest or additional recovery costs,” Mr Radford said.
“For customers experiencing ongoing financial hardship, our Pay ’n’ Save option may help reduce an overdue balance through matched incentive payments. We can also assist eligible customers to apply for the Utility Relief Grant Scheme, which provides financial help for essential services.”
East Gippsland Water can also connect customers with independent support services if they need extra help.
To find out more about financial support options, concessions and rebates, see the Customer Support page, contact us on 1800 671 841 or visit our reception desk in person at Crossco, 154 Macleod Street, Bairnsdale. The team also holds Customer Connect sessions at community markets across East Gippsland.