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Customer Complaints

East Gippsland Water

East Gippsland Water is committed to delivering excellent customer service and working with our customers to achieve a positive resolution to an issue.

Our aim is to achieve resolution of complaints at the first point of contact.

If you are not satisfied with the way in which East Gippsland Water has handled your situation or complaint, you are able to request that your matter be referred to a higher level within East Gippsland Water for review.

If you remain dissatisfied with the way your matter is handled or you are not satisfied with the outcome, you are able to refer the matter to the Energy and Water Ombudsman (Victoria) via the details below:

Freecall:  1800 500 509

Postal Address: Reply Paid 469, Melbourne, VIC 8060

East Gippsland Water will not consider a dispute resolved until any claim lodged with the Energy and Water Ombudsman (Victoria) has been finalised.