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Anglicare Victoria will be visiting our East Gippsland Water office at 133 Macleod St, Bairnsdale on the first Monday of every month to offer a free financial counselling service for customers.
Drop in between 9am and 12pm for a confidential chat about how to manage your household expenses. You are welcome to bring any household bills with you, including (but not limited to) your East Gippsland Water account. If you need more information, give us a call on 1800 671 841.
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East Gippsland Water recognise that at times throughout our lives, our customers may experience financial difficulty and require additional support. In recognition of this and to fulfil our commitments and responsibilities to our customers, East Gippsland Water have a range of customer support measures it offers to ensure a fair and consistent approach in managing customers in need of assistance; and a framework to support customers on a case-by-case basis.
Concessions
Customers who own and occupy a residential property, or who are a residential tenant, and hold a valid Pensioner Concession Card, Gold Card (Department of Veteran Affairs), or Centrelink Healthcare Card may be eligible to claim a rebate on their account.
East Gippsland Water can verify details electronically and where applicable are able grant a concession rebate; and assist eligible customer in claiming retrospective rebates where applicable. Please contact us for further information on eligibility criteria, or click here.
Life Support Concession
East Gippsland Water can assist residential customers apply for the Victoria Government Life Support Concession. This is available to customers who hold an eligible concession card and use a haemodialysis life support machine at home.
The customer must meet the Departments of Families, Fairness and Housing eligibility criteria to be successful in receiving a Life Support Concession rebate.
Please contact us for further information, or click here.
Flexible Instalment Payment Plans / Payment Arrangements
East Gippsland Water offers residential and non-residential (incl. small business) customers Flexible Instalment Payment plans, which enables customers to manage their individual budgets and circumstances through agreed weekly or fortnightly payments.
We are also able to provide our customers with an Easyway card. This enables customers to pay by instalments at East Gippsland Water, 133 MacLeod St, Bairnsdale Victoria 3875 or at any Australia Post Office.
Customers on an active payment arrangement will not be charged interest and an active arrangement prevents any additional debt recovery costs on overdue amounts.
Utility Relief Grant Scheme
East Gippsland Water can assist residential customers apply for the Victorian Government Utility Relief Grant Scheme (URGS) program. Eligible customers can receive up to a maximum of $650 over a two-year period. This program is available to customers who hold an eligible concession card or are a part of a low-income household. The customer must meet the Departments of Families, Fairness and Housing URGS eligibility criteria to be successful in receiving financial assistance.
Please contact us for further information on eligibility criteria or click here.
Pay’n’Save
Residential and non-residential (incl. small business) customers who are experiencing permanent or temporary financial hardship and have an account in arrears, can apply for an East Gippsland Water Pay’n’Save plan. A Pay’n’Save plan offers customers in arrears, who are maintaining an agreed payment arrangement, an equal incentive payment.
For every three consecutive payments made by the customer, East Gippsland Water will also make a payment to the account. The customer must meet East Gippsland Water’s internal eligibility criteria.
Please contact us for further information on eligibility criteria.
Referral Agencies
East Gippsland Water can quickly provide information or refer customers who are experiencing financial hardship and/or family violence to free independent counsellors and/or other specialist support networks.
Financial counsellors are able to provide detailed information on your rights and those options available to you in a private and confidential manner. Customers can discuss with the financial counsellors and/or other specialist support networks any matters that may be causing difficulty or distress.
We also have a ‘Guide to Support Services’ form available for customers.
Please contact us for further information.
